Shipping & Returns

If an item is not acceptable or is the incorrect size you may return it as long as it meets all of the following:

• Purchased within 15 days
• Unused
• New condition with all original packaging
• A return number is received
• Gloves that have been in contact with anything including balls will not be returnable (High quality latex palms will pick up dirt easily)

The following applies to Canada, USA and International orders:

• Email store@hpgoalkeeping.com for a return number
  (Please put this number on the package)
• Return items via a trackable option (Canadian orders use Canada Post) to:
  
  High Performance Goalkeeping
  c/o Returns
  5863 Mt Daniel View Road
  Madeira Park, BC
  V0N 2H1

• Return postage is the customers responsibility unless the product is faulty.

How will my order be shipped?
Canada Post (expedited parcel, 7-10 business days on average)

How quickly are orders shipped once received?
Orders are shipped within 24-48 hours from receiving the order, you will be notified via email when the order leaves our facility and receive a Canada Post tracking number via email.

Will orders be shipped on Weekends and Holidays?
Orders can be made during these times but will be shipped Monday to Friday excluding holidays.

Can I order from outside of Canada?
USA orders can be placed via our USA online store.

• USA orders can be placed via our online store and are shipped from the USA.
• International orders are not possible at this time.